Do you have questions? We have answers!

What is Bloom Therapy and what makes it different?

Bloom Therapy is a boutique Wellness Clinic within Spruce Grove. We offer massage therapy ranging from relaxation to deep tissue as well as Acupuncture, Chiropractic, Physiotherapy, Fascial Stretch Therapy and other modalities. We hope that when you walk through the doors you can exhale and feel instantly welcome and comfortable. We are striving to build a community of positive, inspired and proactive like-minded people. We are ready to provide you with individualized treatments whether you need a safe haven to relax in, treatment for a recent or chronic injury or simply want to maintain a healthy lifestyle. We value one-on-one treatments and take a collaborative approach to your progress.

How do I find Bloom Therapy - Tri Wellness?

Bloom Therapy - Tri Wellness is located right between the Tri Leisure Centre and the Border Paving Centre. We are inside the 3 story Medical Building. Head through the Main Entrance (to the right of the Childrens Dental Centre) and take the elevator to the 2nd floor. Take a Left off the elevator, head around the corner and we are just at the end of the hall!

What do I do if the door is locked?

Because we do not always have office staff, we keep the doors to the clinic upstairs locked while we are with clients. So don't worry! Your practitioner will be there to welcome you in as soon as they are available. If they are not there on time, check your confirmation emails for the day and time of your treatment.

What can I expect for my first massage?

When you enter the studio you will be welcomed by your therapist! Your intake forms will be emailed to you when you book, so be sure to fill out your intake forms online through the link in your confirmation email! Your practitioner will then guide you to the treatment space and ask you some questions to find out exactly what you are looking to get out of your treatment. We want to ensure that every treatment is individualized so don't be afraid to share information about your lifestyle, any injuries that you may have or any specific areas that you want focus on. It is also ok to ask your practitioner to avoid certain areas. This is your treatment, make sure you are in control! Your therapist will then guide you onto the table where you will lay under the top sheet, undressed to your own comfort level. You will always be draped except for the area that is being worked on. From here, you get to savour your treatment. If you want more information check out our Blog post, "What to Expect for your First Massage".

Do you do Direct Billing?

Yes!! We offer Direct Billing through many different insurance companies including Alberta Blue Cross, Canada Life, Sun Life and Manulife. We are continuously working on adding others so stayed tuned and feel free to ask your bloom team member if we have added your insurance company. Many benefit plans will require a doctors note prior to covering treatment, this is information that we cannot obtain for you. It is a good idea to send your doctors note to your insurance company directly so your benefits will be activated. Remember that Insurance companies will not share any of your personal information with us so be sure to check with your individual plan to see if Direct Billing is an option for you! PLEASE NOTE: WE REQUIRE A CREDIT CARD ON FILE FOR ANY DIRECT BILLING. THIS IS TO ENSURE WE RECEIVE FULL PAYMENT ONCE THE CLAIM HAS BEEN ASSESSED BY THE INSURANCE COMPANY.

What is your payment policy

Bloom Therapy offers Direct Billing to most major insurance companies for your convenience. Please note that we are not able to predetermine insurance claims prior to appointmeents. Any amounts not covered by insurance, whether through extended health benefits or Motor Vehicle Accident claims, must be paid in full at the time of treatment and a receipt will be issued. Please note that services at Bloom Therapy are NOT covered by Alberta Health Care or WCB.

What if I have been in a Motor Vehicle Accident?

If you have been in a recent Motor Vehicle Accident, navigating your way through the insurance process can be confusing and overwhelming. If you plan on going through insurance for your wellness treatments there is a specific, and time sensitive process that must be completed beforehand. You will need to book an assessment with either a Chiropractor, Physiotherapist or your family doctor. For more information, check out our page on "Motor Vehicle Accident".

Do you sell Gift Cards?

You bet we do! We want to spread the love and give everyone an opportunity to enjoy some self care! We currently offer Gift Cards for Massage, Acupuncture and FST. Please note Gift Cards are NOT available for Physiotherapy and Chiropractic services. Give us a call at 780-571-2009 or email theteam@bloomtherapy.ca to set up a time to purchase and pick up a gift card. Or you can simply ask your therapist after your treatment to help you out. If you don't need a physical card we can also put a credit onto the recipients account.

What is your cancellation policy?

Bloom Therapy has a 24 hour cancellation policy. Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee of up to 100% of the appointment cost to the card on file.

Cancellations due to Covid without sufficient notice may be subject to a cancellation fee. Patients who miss their appointment due to COVID without notifying the clinic will be charged a no show fee of 100% to their card on file.

We want to ensure that our teams time is valued and that our community has the opportunity to benefit from our services. We appreciate your understanding and cooperation!