Steps for Motor Vehicle Accident


Before booking any massage treatments you must FIRST get a referral from a Primary Health Care Provider. This includes a Physiotherapist, a Chiropractor or your Medical Doctor. They must complete an AB-2 Form and submit this form directly to your insurance company.  Your massage therapist will also require a copy of this form. 


It is important for you to know that by completing the AB-1 Form you may be eligible to start a limited number of treatments with your primary health care provider prior to confirmation from your insurance company. This form MUST be filed within 10 days of the accident. 


Once an assessment has been completed on your injuries, your medical professional will assign either 10 or 21 treatments. These treatments can be used towards physiotherapy, chiropractor or massage therapy. You have control over which modality or combination of modalities you would like to use, keeping in mind the advice of your medical professional. Note that if your first assessment is performed by a physical therapist or chiropractor, this may count as two treatments out of your 10 or 21.  A diagnosis by a medical doctor will not use up any of your treatments. The decision is entirely up to you. 


At this time we DO NOT offer Direct Billing for MVA massage treatments, therefore you will pay for each treatment upfront and as you go. Before proceeding with your treatment we recommend that you receive confirmation from your insurance company that you will be covered and for how many treatments. You can then submit your receipts and receive reimbursement. Be aware that this process may take several days. 


Once you have had an assessment, been assigned treatments and have had confirmation from your insurance company, you can book your massage with one of our therapists. We will require a copy of your AB-2 Form, so make sure you bring this with you or email a copy to When booking an appointment leave a note stating your primary health care providers name and contact information so that we may contact them if necessary. Please note that there will be a separate accident assessment form to be completed at Bloom. Your therapist will also do a physical assessment before your treatment. Please plan accordingly and come a few minutes early so you don't miss out on any table time!

We understand that this seems like a lengthy process but taking the right steps from the beginning will lead to a smoother and ultimately more effective treatment plan!